Engagement Surveys
- Know What Customers Think — Before They Leave
A short, conversational check-in that asks customers for a quick 1–5 rating and then a single follow-up: “Why?” It feels like chat, not a long form—so more people answer, and you learn exactly what to fix or repeat.
Listen. Learn. Improve.
Turn Simple Feedback Into Smart Action
You don’t just get a score—you get the reason behind it. Amoti turns that insight into action, catching at-risk customers before they churn and nudging happy customers toward a bigger average ticket.
Why It Matters
- Goes beyond star ratings— Knowing why someone rated you low or high reveals the real reason behind satisfaction or frustration.
- Turns praise into growth — Happy customers are automatically nudged toward higher-value actions like referrals or upsells.
- Prevents silent churn— Catch at-risk customers early with automated make-goods before they disappear for good.
- Builds smarter operations — Every response feeds data into your Amoti dashboard, showing patterns that guide training and service improvements.
How It Works
Set Triggers
send surveys automatically after checkout, appointment, or service completion.
Customize Questions
use star ratings, yes/no, or quick multiple-choice options.
Brand the Experience
add your logo, theme color, and thank-you message.
Collect Feedback
responses appear instantly in your dashboard and email.
Act on Insights
route low scores to managers, share good reviews publicly.
Amoti keeps it simple for you and your customers. Each reply follows a smart path that protects relationships and grows sales — automatically.
-
Ask
Start with one question: “On a scale of 1–5, how was your visit?” -
Understand
Amoti asks a short follow-up (e.g., “What happened?” or “What stood out?”) to uncover the why behind the score. -
Act automatically
Amoti tags every response and sends the right next step. -
Learn & improve
See trends in your dashboard to guide training, offers, and future campaigns.
If they pick 1–3
Follow-up: “Sorry we missed the mark. What happened?”
Tag: At-Risk
Auto-action: Make-good (apology + small coupon)
Goal: recover the guest and prevent churn.
If they pick 4
Follow-up: “Great! Anything we can improve?”
Tag: Stable
Auto-action: Motivation nudge (e.g., try a popular add-on)
Goal: encourage the next, slightly bigger purchase.
If they pick 5
Follow-up: “Awesome! What stood out?”
Tag: Needs Motivation
Auto-action: VIP nudge (bundle/upgrade or loyalty perk)
Goal: turn praise into higher lifetime value.
Benefits You’ll Notice Fast
| Benefit | What It Delivers |
|---|---|
| Faster Feedback Loops | Know how customers feel within hours. |
| Better Retention | Turn unhappy guests into loyal ones before they churn. |
| Smarter Decisions | See what products, staff, or hours make customers happiest. |
| Higher Ratings | Happy feedback flows into your review system automatically. |
| Employee Motivation | Positive mentions boost morale and training quality. |
Question Library (Examples)
| Category | Sample Question |
|---|---|
| Experience | “How was your overall visit today?” (⭐ rating) |
| Staff | “Was our team friendly and helpful?” (Yes/No) |
| Speed | “Did your service feel quick and smooth?” |
| Value | “Did you feel your purchase was worth the price?” |
| Feedback | “What can we improve for your next visit?” (text box) |
- TIP: Keep surveys under 60 seconds — short surveys get 3× more responses.
What You’ll Use It For
- Post-Visit Feedback — Automatically request ratings after service.
- Product Launch Polls — Ask customers to vote on favorites.
- Employee Recognition — Tag staff mentioned in positive feedback.
- NPS Tracking (Net Promoter Score) — “How likely are you to recommend us?”
- Internal Insights — Compare satisfaction by location, staff, or date range.
Integration & Automation
Amoti Surveys seamlessly connect with your other tools:
- Google Reviews: Automatically invite happy respondents to post a review.
- Smart Coupons: Send a thank-you discount after survey completion.
- Email Marketing: Segment and follow up based on feedback type.
- Loyalty: Reward points for completing a survey.
Analytics Dashboard
Track results in real-time:
- Response Rate: Percentage of customers who replied.
- Average Score: Overall satisfaction level.
- Category Insights: Breakdown by question topic.
- Sentiment Trends: Positive/negative tone tracking via AI.
- Conversion Impact: Link satisfaction to repeat visits or spend.
Setup Checklist
- Add your logo, intro text, and thank-you message.
- Choose up to 5 core questions.
- Enable automatic triggers (after order, visit, or review).
- Connect to email
- Review weekly analytics and act on feedback.
FAQs
Yes, send by tag, location, or purchase type.
No — one-tap survey links work directly from email or text.
Yes — optional anonymity increases response honesty.
Yes — use shortcodes or iframe embeds anywhere.
Turn Feedback Into Growth
Build stronger relationships, improve service, and catch issues early with Amoti®
Surveys.