Amoti

FAQs

Getting Started

Amoti is an all-in-one AI-powered marketing and customer engagement platform built for small, owner-operated B2C businesses like restaurants, auto shops, salons, and service providers. It automates the marketing essentials—social posts, email campaigns, reviews, surveys, chat, coupons, and loyalty programs—into one system that runs with little owner effort.

Amoti is designed for consumer-facing businesses that rely on walk-ins, bookings, or repeat visits. It is not currently for B2B companies, but B2B features are planned for the future.

  • Built for busy small business owners, not large enterprises.
  • One plan, all features included.
  • Focus on real ROI (sales from coupons, reviews, and loyalty) instead of vanity metrics.
  • Gamified loyalty and referral programs that are 100% prize-funded by Amoti.
  • Tools preloaded with your branding, industry prompts, and competitor analysis so you
    can be live in minutes.

Amoti is live in under 20 minutes. A one-line code added to your website activates chat, coupons, and loyalty. Most businesses spend less than 3 hours/month managing it once live.

Yes, Amoti is designed to be simple, clean, and focused on essential marketing functions—without complex “power user” features that overwhelm.

Your website URL, logo/colors, existing email list (if available), and access to social pages. Amoti pulls everything else (services, menu, photos, FAQs) from your site and preloads it.

No. You can stay in Approve Mode—just approve/reject suggested posts, emails, or replies. Once comfortable, you can automate safe items (e.g., 5-star review replies) and let Amoti run.

Pricing & Guarantees

$150/month per location. Every feature is included—no tiers, add-ons, or hidden fees.

Yes. 2 months free, no obligation, no credit card required. You get a full, working system preview before deciding.

Amoti comes with a one-year money-back guarantee. If your tracked coupon-attributed sales don’t exceed your $1,500 annual subscription, we refund the difference. All other growth (social visibility, repeat traffic, reputation gains) is extra.

If tracked coupon redemptions don’t equal or exceed your subscription fees, you get the difference refunded. Extra growth from social posts, reviews, or organic brand lift is considered a bonus.

ROI & Reporting

Every coupon redemption is logged against a ticket total, tying offers directly to revenue. Your dashboard shows real-time sales attribution. The Revenue Estimator projects conservative gains, then updates with actual redemptions so you can compare forecast vs. real results.

  • Weekly performance reports highlight engagement and sales
  • Command Center shows all customer touchpoints (posts, reviews, emails, chats, coupons, loyalty).
  • Quarterly growth reviews with the Amoti team ensure you stay on track.

Every coupon redemption is tied to a logged ticket total. Reports show campaign revenue from redemptions, not just impressions or clicks.

Integrations (Website, POS, Team)

  • Websites: Works with most providers (e.g., Owner.com) via header script/container injection.
  • POS: Coupons can be mapped to POS-friendly codes like “FIVEOFF” for consistent reporting.
  • Loyalty/Email capture works alongside systems like Toast (phone number based) to grow a true email list.
  • Amoti’s widget (chatbot, popups) requires a single line of code added to the website header or a container section
  • Works with most mainstream platforms (like Owner.com) with minor configuration
  • Ask your website provider or check for “header” or “container” access in the dashboard.

Currently, Amoti supports Google reviews for response automation. It cannot post to Yelp due to API restrictions, but all review management is centralized in the action center for your approval or customization.

Yes, the system allows you (or your marketing person) to upload images, create text, and integrate your existing content with Amoti-generated campaigns.

The platform allows integration of your current marketing person’s efforts—they can upload images, craft text, and use Amoti’s tools alongside their methods, improving workflow and cohesion.

Loyalty, Coupons & Referrals

Customers scan a QR code or click a link to play a branded spin-to-win game. They earn entries daily, plus bonus entries for referrals or social shares. Prizes (e.g., $100 Amazon gift cards) are fully funded by Amoti. Every play grows your email list automatically.

  • Companies can create unlimited coupons for any of their products or services.
  • Marked as Stable (always-on) or Critical (time-limited).
  • Delivered via chat, surveys, review replies, or email.
  • Redemption tracked against ticket size for real ROI attribution.

Yes, create offers like "Contact us to book an event and get a special coupon," and customize usage conditions or disclaimers as needed.

After completing the survey, the coupon is automatically dropped into their Reward Hub, alongside other loyalty offers. This keeps everything in one place and makes it part of the overall loyalty program—not a one-off bribe.

The system uses a “critical” high-value coupon that’s reserved only for serious recovery moments. Smaller “thank-you” coupons are still used for positive reviews, so customers see rewards happen across the board.

Every redemption is tracked in your Amoti dashboard. You’ll see exactly how many recovery coupons were issued, how many were redeemed, and what revenue was generated from them.

Yes. You can use the larger email list from one location to seed participation and traffic for the sister location.

  • Email blasts → Send “Join Our Loyalty Giveaway” campaigns with a direct link to the game.
  • Social media posts & stories → Post the QR and link regularly with fun captions (“Spin today’s wheel—did you win?”).
  • Website chatbot nudges → Add automated chat prompts offering a coupon when customers join the giveaway.
  • Digital coupons → Tie coupon redemptions to joining the loyalty program.
  • Table tents & counter signs → Branded signs with QR codes at tables, counters, and waiting areas.
  • Receipts & invoices → Print the loyalty QR code on receipts, invoices, or service estimates.
  • Front door & windows → Place a “Scan to Win” decal with the QR code at the entrance.
  • Staff prompts → Train staff to mention the loyalty game at checkout (“Scan here for a chance to win a $100 gift card!”).
  • Service van decals / salon mirrors / takeout bags → Put QR codes on everyday touchpoints that travel with the customer.

Reviews & Surveys

Amoti surveys ask for a 1–5 score, then immediately ask why. This gives you usable feedback, not just numbers. Based on responses, Amoti tags the customer (loyal, at-risk, needs motivation) and delivers the right coupon to keep them engaged

  • Connect your Google Business Profile.
  • Amoti drafts replies in your voice.
  • Positive reviews can trigger thank-you coupons.
  • Negative reviews can trigger hidden recovery coupons or a request for direct contact.
  • Owners can approve replies manually or switch to auto-approve later.

Currently Google Reviews. Yelp posting is not yet supported.

  • AI drafts sentiment-aware replies in the owner’s tone.
  • Positive reviews → thank-you + optional low-risk coupon.
  • Negative reviews → de-escalation + either:
    • Hidden higher-value coupon, or
    • Request for contact details for private resolution.

Instead of just giving out a coupon, we invite the reviewer into a short, interactive survey. The survey asks conversational questions about what went wrong, so we learn and improve. At the end of the survey, they receive a higher-value coupon as a thank-you for helping us understand their experience.

Two reasons:\Feedback First – We gain valuable insights into what caused the negative experience. Fairness–It shows the coupon is tied to their willingness to share helpful feedback, not just to the act of complaining.

No. Because the coupon is private (delivered at the end of the survey into their Loyalty/Reward Hub), it’s not visible to the public. Plus, the process requires answering a few questions, which discourages “fake” bad reviews.

  • Surveys focus on capturing “why” behind feedback, not just ratings
  • Instant coupon distribution after feedback
  • Surveys can be sent via email or accessed through chatbot buttons if no email list is available
  • Results are compiled in the admin dashboard for follow-up.

Chatbot, Social & Content

  • Answers FAQs in a conversational way
  • Supports misspellings and multiple languages (e.g., Spanish).
  • Offers coupons when visitors hesitate.
  • Promotes contests, surveys, and directions using GPS detection.
  • Can escalate conversations or trigger follow-up actions.
  • Posts for X, Facebook, and Instagram, with captions, hashtags, and image resizing.
  • A content calendar with themed posting days (e.g., Tue/Wed/Thu).

Yes. Upload house photography (like your food shots), and Amoti will build around them. AI prompts can match brand rules (e.g., “no flowers on tables,” “use warm tones”).

Yes. Your marketer can upload images, draft captions, and either post immediately or schedule ahead. The system is intentionally simple compared to enterprise tools like Hootsuite.

Management & Support

That’s where Amoti Assist™ comes in. Our team makes campaign updates, tweaks, and changes for you within 24 hours. We also proactively monitor your account and check in every 3months to optimize results.

Yes. Admins can view all replies and conversation threads for quality control.

Data, Security & Privacy

  • Data encrypted in transit and at rest.
  • Compliance with privacy regulations (consent, right to be forgotten, etc.).
  • Secure AWS hosting with firewalls and intrusion prevention.
  • Regular security audits and penetration testing.
  • Role-based access and multi-factor authentication for admins.

Yes. Customers can use the built-in “trash can” option on the bot to permanently remove all their responses from the system.

Credibility & Customers

Amoti is new to the business-to-consumer (B2C) market, which is why you’ll find we are so aggressive with our guarantees—we want real-world feedback to help fine-tune the best small business marketing tool in the world. That said, we’re not new as a company. We’ve been around for over 42 years in software development, serving well-known businesses like Hibbett Sports, NAPA AutoCare, Regional Casinos and Diamond Studios. Everything we’ve built for Amoti was created completely from scratch—no modifications of someone else’s
system—because we wanted it to truly solve the exact marketing pains small, owner-operated businesses face every day. So while Amoti itself is a fresh product in the B2C space, it’s powered by decades of proven software and marketing expertise. That combination is why we
can confidently back it with transparent ROI tracking and a full money-back guarantee if results don’t meet expectations.

Here is a list of some clients in action www.tvstuff.com, nitek.net, lunovus.com

Unlike enterprise platforms with complex features, Amoti focuses on simplicity, automation, and real results. Every tool works together, and your ROI is guaranteed—or your money back.

Amoti tackles marketing overload, costly DIY tools, unclear results, and customer churn. Instead of vanity clicks, it shows you real sales, helps retain customers, and fills loyalty gaps.

Amoti uses over 50 industry-specific prompts and national data to deliver the right posts, emails, and offers for your type of business.

Because all tools are interconnected. Reviews feed loyalty, surveys trigger coupons, social posts push giveaways—everything works together to grow your business automatically.